Question 1

Is Pixtel free?

Accepted Answer

Yes. Pixtel has a free plan with no time limit. All features are included. The only difference is that the free version adds Pixtel watermarks to captured images and videos. Paid plans start at $25/yr (Personal) and $50/yr (Business) and remove all watermarks.

Question 2

What operating systems does Pixtel support?

Accepted Answer

Pixtel runs exclusively on Windows. It is compatible with Windows 7, Windows 8, Windows 10, and Windows 11. There is no macOS or Linux version.

Question 3

How do I download and install Pixtel?

Accepted Answer

Pixtel can be downloaded from pixtel.us/download or directly from the Microsoft Store (ID: 9pg1q8mh7x39). If Windows Defender SmartScreen blocks the installer, click 'More info' and then 'Run anyway' — you will see Pixtel, Inc. listed as the Publisher. Alternatively, download the zip file and extract Pixtel.msi for installation.

Question 4

What is the difference between the Free, Personal, and Business plans?

Accepted Answer

All three plans include every Pixtel feature and all future upgrades. The Free plan adds Pixtel watermarks to captured images and videos and does not include a support commitment. The Personal plan ($25/yr) and Business plan ($50/yr) remove all watermarks, include 12/7 email support, and allow installation on up to 2 machines per license key. The Business plan is licensed for commercial use; the Personal plan is for personal and non-profit use.

Question 5

Will features differ between Free and paid plans in the future?

Accepted Answer

No. Pixtel is committed to keeping pricing simple. All plans include every feature and all upgrades. The free version will always include watermarks on captured content, but no features will ever be gated behind a paid plan.

Question 6

Is there a money-back guarantee?

Accepted Answer

Yes. Pixtel offers a 15-day money-back guarantee on all paid plans. A processing fee will be deducted from the refund amount.

Question 7

What payment methods does Pixtel accept?

Accepted Answer

Pixtel accepts Visa, Mastercard, American Express, Discover, JCB, UnionPay, PayPal, Apple Pay, and ACH bank transfer for large purchases. A 2-year license is also available through the Microsoft Store.

Question 8

How many computers can I install Pixtel on?

Accepted Answer

Paid plans allow installation on up to 2 computers per license key. The license key can be unregistered on one machine to activate on another. The Free plan has no machine limit.

Question 9

How do I upgrade from the Free plan to a paid subscription?

Accepted Answer

Purchase a subscription at pixtel.us/pricing, then apply the license key in the Pixtel registration window inside the application. All captured data and settings are retained. If a subscription expires, Pixtel automatically reverts to the free version — no data is lost.

Question 10

Are there discounts for educational institutions or non-profits?

Accepted Answer

Yes. Educational institutions and non-profit organizations can purchase the Personal plan license at $25/yr for business use — a 50% discount compared to the standard Business plan price.

Question 11

Is a multi-year subscription available?

Accepted Answer

Multi-year subscriptions are not available for direct online purchases. However, a 2-year license at a discounted price is available through the Microsoft Store.

Question 12

What capture modes does Pixtel support?

Accepted Answer

Pixtel supports 12+ capture modes: Region Capture, Full Screen Capture, Window Capture, Scrolling Capture (auto-scrolls and stitches full pages), Delayed/Timed Capture, Last Region Repeat Capture, Continuous Interval Capture, OCR Text Extraction, OCR Table Extraction, Webcam Capture, Screen Recording (screen-only, webcam-only, or picture-in-picture with audio), and Audio-only Recording.

Question 13

Can Pixtel capture full scrolling web pages?

Accepted Answer

Yes. Pixtel's Scrolling Capture automatically scrolls through any web page or document and stitches all sections into a single image. For complex pages with dynamic content, Scrolling Window or Region Capture works best. If the auto-download mode gets stuck, try using HTTP instead of HTTPS for the URL.

Question 14

Does Pixtel support screen recording?

Accepted Answer

Yes. Pixtel supports screen-only recording, webcam-only recording, and picture-in-picture recording (screen and webcam simultaneously) with system audio and microphone capture. Recordings open directly in the media library alongside screenshots. Videos can be published directly to YouTube or Vimeo from within Pixtel.

Question 15

Does Pixtel support OCR text extraction?

Accepted Answer

Yes. Pixtel has built-in OCR that extracts text from any image, screenshot, or screen region. It also supports table extraction — structured table data can be extracted and copied directly in spreadsheet format. Currently, only English is supported for OCR. For best results, zoom in on small or blurred text before capturing.

Question 16

What annotation tools does Pixtel include?

Accepted Answer

Pixtel includes arrows, callouts (speech bubbles, directional pointers, stepped callouts), three types of text annotations (basic label, enclosed text box, and rich text format), sticky notes, shapes, Smart Pencil (converts freehand to geometric shapes), counter and step-number stamps with auto-increment, blur and pixelate redaction, and over 20,000 vector icons. All annotations are fully editable at any time by double-clicking — they are never permanently flattened onto the image.

Question 17

What is the Virtual Canvas?

Accepted Answer

The Virtual Canvas lets you annotate beyond the boundary of the original screenshot — adding arrows, labels, callouts, or embedded images anywhere in any direction outside the image. The canvas automatically expands to include all annotations when the image is exported or transferred to an external application. No manual canvas resizing is required.

Question 18

What cloud services does Pixtel integrate with for sharing?

Accepted Answer

Pixtel supports direct sharing to Google Drive, Microsoft OneDrive, Dropbox, Box, Microsoft OneNote, Evernote, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Jira, FTP, Email, YouTube, and Vimeo. Multiple accounts per service can be connected simultaneously — for example, a personal and work Google Drive account at the same time.

Question 19

Does Pixtel integrate with Jira?

Accepted Answer

Yes. Pixtel has a native Jira integration. You can capture a screenshot, annotate it, and attach it directly to a Jira issue without leaving Pixtel. The integration supports creating new issues and updating existing ones, with autofill that learns from previous entries.

Question 20

Does Pixtel store my screenshots in the cloud?

Accepted Answer

No. Pixtel stores all screenshots and recordings locally on your device. Data is never sent to Pixtel's servers unless you explicitly share it to a cloud destination such as Google Drive or OneDrive. Uninstalling Pixtel does not remove your captured data — the library remains on disk and is accessible when you reinstall.

Question 21

Is there a limit on the number of tabs or screenshots I can have open?

Accepted Answer

There is no limit on the number of screenshots or tabs. However, Grid View performance may degrade when more than 100 tabs are open simultaneously. The maximum number of open tabs can be configured in User Preferences → General → Open Tab Limit.

Question 22

How much disk space does Pixtel need for the image library?

Accepted Answer

A typical full-screen screenshot takes approximately 0.5 to 1 MB. For a library of 10,000 images, plan for approximately 10 GB of available disk space. For heavy scrolling capture use, a solid-state drive (SSD) and a graphics card are recommended for best performance, though not mandatory.

Question 23

Why does Pixtel resize captures from a 4K monitor to 1920px?

Accepted Answer

High-resolution captures create very large files with performance overhead. By default, Pixtel scales large images to 1920px width while maintaining the aspect ratio. This can be disabled in User Preferences → General → Autoscale Large Images to 1920px Width. This setting also applies to imported files and web drag-and-drop images.

Question 24

What is the PI image format?

Accepted Answer

PI is Pixtel's proprietary image format that preserves annotations and vector icons as editable objects rather than flattening them into the image. PI files can be exported and imported, and each file has a unique global identifier. When a modified PI file is re-imported, Pixtel can detect the original and offer to update it in place rather than creating a duplicate.

Question 25

How do I contact Pixtel support?

Accepted Answer

Technical support: support@pixtel.us. Sales and licensing: sales@pixtel.us. Affiliate and marketing enquiries: marketing@pixtel.us. General enquiries: info@pixtel.us. Support is available 12 hours a day, 7 days a week for paid plan subscribers.

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Frequently Asked Questions

1. Can I get a product demo?

2. Will there be any difference in features between Free, Personal, and Business editions in the future?

3. Is there a multi-year subscription?

4. What type of payments do you accept?

5. Are there any discounts for Educational Institutions and Non-profit groups?

6. Is there a money-back guarantee?

7. How to move from Free to Subscription?

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